Information about the refund process

Guests affected by the cancellation can choose from these offers. For this we need your order number and/or customer number.

  • Willingness to refund the ticket price in the form of a voucher (valid until 31.12.2025, redeemable online)


  • Account details for refund (IBAN or PayPal mail address)

Subscription vouchers from the 2019/2020 season that are still active or have become active again are still valid until the end of season 2022/2023!

In any case, please contact

You reach the box office: 
Monday - Friday 12:00 P.M. - 6:30 P.M.