Information about the refund process


Guests affected by the cancellation can choose from several offers. For this we need your order number and/or customer number.

  • Willingness to refund the ticket price in the form of a voucher (valid until 31.12.2023, redeemable online) OR
  • Account details for refund (IBAN or PayPal mail address) OR
  • Willingness to exchange for tickets for our streaming

For guests that provided us with their email address when they bought their tickets: We will contact you in the next few days.

In case we didn't reach you, please fill in this form and send it to

You reach the box office: 
Monday - Friday 12:00 P.M. - 6:30 P.M.